1. Overview
JewelMap.com is a B2B platform connecting businesses within the artificial imitation fashion jewellery industry. As a directory and lead generation platform, we do not directly sell products or handle returns. However, we recommend the following returns policy guidelines for our users to ensure smooth transactions between buyers and sellers.
2. Return Eligibility
2.1 Agreement Between Parties
The return policy for any transaction must be agreed upon between the buyer and seller before the sale is finalized. JewelMap.com does not set or enforce return policies but encourages clear communication between both parties regarding returns.
2.2 Condition of Items
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Any item that has been worn, altered, or damaged is not eligible for return unless the seller agrees otherwise.
2.3 Custom or Personalized Orders
Custom or personalized items may not be eligible for return unless agreed upon by the seller. It is the responsibility of both parties to clearly outline the return policy for such items before the transaction.
3. Return Process
3.1 Requesting a Return
If a buyer wishes to return an item, they must contact the seller directly within the agreed-upon timeframe. The timeframe for requesting a return should be clearly stated in the transaction terms.
3.2 Return Authorization
The seller must provide return authorization and instructions to the buyer if the return is accepted. The buyer should follow these instructions carefully to ensure a smooth return process.
3.3 Return Shipping
Unless otherwise agreed, the buyer is responsible for the cost of return shipping. The seller may specify a preferred shipping method for returns. It is recommended that the buyer uses a tracked and insured shipping service to ensure the safe return of the item.
4. Refunds
4.1 Refund Approval
Once the returned item is received and inspected by the seller, they will notify the buyer of the approval or rejection of the refund. The seller should complete the inspection within a reasonable timeframe after receiving the return.
4.2 Refund Method
If the return is approved, the seller should issue a refund to the buyer through the original payment method or another agreed-upon method. The refund should be processed promptly, typically within 7-14 business days of receiving the returned item.
4.3 Partial Refunds
In some cases, the seller may offer a partial refund if the returned item shows signs of use, damage, or missing parts. The conditions for partial refunds should be outlined in the transaction terms.
5. Exchanges
If a buyer wishes to exchange an item, the process must be agreed upon directly with the seller. Exchanges are subject to the availability of the replacement item and the seller’s policies.
6. Non-Returnable Items
Certain items may be non-returnable, including:
- Custom or personalized products
- Items marked as "final sale" or "non-returnable" at the time of purchase
- Items that have been used or damaged by the buyer
Both parties should clearly communicate which items are non-returnable before completing the transaction.
7. Disputes
Any disputes related to returns or refunds should be resolved directly between the buyer and seller. JewelMap.com is not responsible for mediating disputes but may assist in facilitating communication if needed.
8. Contact Information
For any questions or concerns related to the returns policy or to seek assistance with a return-related issue, please contact us at:
WhatsApp No: +918779267289 or Email Id: jewelmap@jewelmaze.com
